Terms and Conditions
In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.
Returns and Exchanges
- We are happy to accept returns, for refund or exchange, providing goods are in their original condition
- You have 30 days from receipt in which to return your order
- You will have to pay the return cost of postage
We want you to be entirely satisfied with every purchase made from us. We are proud of the quality, range and advice that we offer.
If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);
- Please contact us within 7 working days from the day after the delivery day
- Contact us via telephone, email, fax or in writing
- Return it to us with the products original packaging and labels within 30 days of receipt.
- All goods to be in a new and unused condition together with a copy of your original receipt.
- We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum.
- If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply
These terms and conditions will apply to all transactions placed online with Leys Enterprises. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
We are pleased to accept orders online using your credit/debit card. Online transactions via credit/debit card are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The web price includes VAT at 20% where applicable. To calculate the tax free value of the goods where applicable divide the price shown by 1.2.
Products, Prices & Content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling and are inclusive of UK VAT where applicable at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Leys enterprises until final payment of all sums owing in respect of those goods has been received in full by us.
Comments & Complaints
If you wish to comment or complain about any aspect of your dealings with us please write to The School Shop, The Leys School, Cambridge CB2 7AD, or email firstname.lastname@example.org we will reply within five working days of receipt.
The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time.
We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.